Returns is a scheme provided by the company directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is CATEGORISED as below; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
7 days replacement will be done if not used
Warranty to beclaimed from the respective manufacturing or importing company with in the warranty period
The following table contains a list of products that are not eligible for returns as per the company Returns Policy.
Products with no warranty or exceeding replacement date are not eligible for return or exchange
Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator.
All Disposable products including fabric, rubber and plastics
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
Your product will be checked for the following conditions after received to us:
All in-the-box accessories & freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product.
The product should be undamaged and without any scratches, dents, tears or holes.
Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us.
Product is returnable within the applicable return window mentioned only in case of product is damaged
For all product refunds will be done only after the product reaches us