Returns Policy
Returns is a scheme provided by the company directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is CATEGORISED as below; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Category | Conditions | Refund |
All products | 7 days replacement will be done if not used Warranty to beclaimed from the respective manufacturing or importing company with in the warranty period The following table contains a list of products that are not eligible for returns as per the company Returns Policy. Products with no warranty or exceeding replacement date are not eligible for return or exchange |
|
Equipments | Dental Chairs, Dental Compressors, UV chambers and Autoclaves, X-ray Units, RVG sensor machine, Model Trimmers, OPG and CBCT machines, Apex locators and Endomotors, Ultrasonic Cleaners and Scalers, Micromotors, Implant Motors/Physiodispenser, Bleaching Light and light cure units, Amalgamator. |
|
Disposable | All Disposable products including fabric, rubber and plastics |
|
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
Your product will be checked for the following conditions after received to us:
Category | Conditions |
Complete Product | All in-the-box accessories & freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning any product. |
Undamaged Product | The product should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging | Product’s original packaging/ box should be undamaged. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the customer to us. |
Product is returnable within the applicable return window mentioned only in case of product is damaged
For all product refunds will be done only after the product reaches us
